Pursuant to the Act of May 30, 2014 “On Consumer Rights”, you have the right to cancel the purchase without giving a reason within 14 days from the date of receipt of the parcel.
Only the consumer has the right to withdraw from the contract, in accordance with Art. 22 of the Civil Code, a consumer is a natural person who performs a legal transaction not directly related to his or her business or professional activity.
This right does not apply to persons making purchases in connection with their business activity, e.g. for a company.
It is possible to exercise this right if you submit a written declaration of withdrawal from the contract within the above deadline. When writing such a declaration, you can use the template available on our website or on the Internet. To meet the withdrawal deadline, it is sufficient to send a declaration of withdrawal in paper or electronic form by post.
The returned product should be sent within 14 days from the date of purchase to the company’s address:
DONMET-EUROPE sp.z o.o.
ul.Jedności 27,
43-100 Tychy, Poland
The cost of return shipping is borne by the buyer.
The right to withdraw from the contract does not give you the opportunity to use the product free of charge. According to the regulations, if the product has been used in larger quantities than necessary to determine its functionality, the seller has the right to charge the buyer with the costs of reducing its value.
You should inform us about your decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail) or use the withdrawal form provided on the website or download a sample one on the Internet. To meet the deadline for withdrawal, it is sufficient to send information regarding the exercise of this right before the deadline for withdrawal from the contract expires.
In the event of withdrawal from the contract, the Customer bears the direct cost of returning the goods and will receive a refund of the expenses incurred for the goods themselves and their shipment.
The refund will be made within the statutory period of 14 days from the date of receipt of the declaration of withdrawal from the contract. Additionally, we reserve the right to withhold the refund until we receive the goods.
The goods together with the proof of purchase should be sent back immediately, no later than within 14 days from the date of informing us about the withdrawal from the contract. If this deadline is exceeded, the return may be considered invalid in accordance with the law.
Please also remember that we do not accept returns sent to our address on delivery.